With the rising coronavirus cases locally and nationally we have taken the decision to continue providing our services as we have been for the past few months. We will continue to operate a closed door policy at our Dawlish, Teignmouth and Paignton surgeries to reduce risks to our clients and staff. Clients will not be allowed into the building except for particular situations. We ask all clients to continue practicing social distancing and to wear a mask.

A number of our staff have had to self isolate. If this continues we may have to reduce service due to staff shortages. We will endeavour to keep as many branches open as possible. Updates will be provided on social media and our website as always.

We will review these protocols on an ongoing basis. We expect to be able to update them on 16th August when self isolation rules change.

From today our Paignton and Dawlish surgeries will be closing at 7pm. Our Teignmouth and Torquay surgeries remain open from 9-6.

In line with the governments’ strong ‘stay at home’ message, veterinary practices are remaining open to focus on providing services that are essential for animal health and welfare or public health, including to relieve pain and suffering.

We will risk assess each case and exercise our clinical and professional judgement to decide whether face-to-face treatment or care is essential at this time, whether services could be provided remotely, or whether treatment can be safely postponed until after the lockdown. Remote services, such as teleconsultations, will be charged for.

Please always call the practice first to arrange the best approach to meet your pet’s needs at this time. As with all aspects of life during the Covid-19 pandemic, you should follow social distancing measures when interacting with your veterinary surgery. This will mean you needing to wait outside and allow your vet to assess your pet alone.

Across the UK, members of the public must, by law, wear a face covering in veterinary practices, unless they are exempt for age, health, or equality reasons. We request that everyone wears a face covering when accessing our services.

Vets are working hard to balance animal health and welfare, public health, your safety and the safety of their teams. As always, decisions will vary between practices and in different parts of the country.

We’re asking the public to respect our veterinary teams and understand that they are doing their very best in difficult circumstances.

We are delaying all annual boosters until they are nearing 15 months and our reminders will be sent with these new timings. If your pet’s booster is approaching 15 months since the last one we are able to continue the protection afforded by vaccinations. We are permitted to perform all primary courses for kittens and puppies. As a practice we have taken the decision to delay dog castrations unless there is a medical reason. Cat neutering and bitch spays are permitted.

In some cases we will initially assess the animal remotely via a telephone consultation. This will be chargable as normal. If we then decide that your pet needs to be seen there will be no further charge for this physical examination.

If you are self-isolating due to having or being in contact with coronavirus we request you do not come to the surgery so that we can keep our other clients and staff safe.

Due to the continued lock-down as announced by the British Government, Bay Vet Group, under advice from the Royal College of Veterinary Surgeons and British Veterinary Association will now be able to perform some routine work as well as the urgent and emergency service already in place at our branches.

Primary vaccinations of cats, dogs and rabbits are now allowed.  Annual vaccinations for rabbits and dogs are now allowed.  Adult cat vaccinations can be done when 14 months has elapsed since their last booster. Neutering where incest is possible or in multi-pet households can now be performed. These will be performed at our Torquay and Teignmouth surgeries to maintain separate teams.  BOOK ONLINE or call

We will still be maintaining social distance and owners will not be allowed in the building.  We will continue to consult via phone and video and if we deem it a requirement to see your pet we will arrange to be seen at either or Dawlish or Paignton branches.

We will continue to offer courier delivery of all repeat medications or they can be collected by prior arrangement.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

• All appointments will initially be done by phone
• If your pet needs to be seen then:
• 1 person to attend an appointment where possible
• Arrive 2 minutes before your appointment and please wait in your car.
• If you have any symptoms, please DO NOT come to the surgery.
• If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
• We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
• The vet will speak to you via phone or outside.  Please keep a distance of at least 2 metres between yourself and our staff.
• We will then take your animal in for treatment and return them to you.
• Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
• Please can you telephone the practice instead of just popping in
• Vaccinations are now permitted.

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Coronavirus Update from Bay Vet Group

Due to the immediate lock-down as announced by Borris Johnson this evening Bay Vet Group will be providing an emergency service only at our branches.  We will be consulting via phone and video and if we deem it a requirement to see your pet we will email you an appointment as evidence to police for your journey if stopped.

We will deliver all repeat medications.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

• All appointments will initially be done by phone and/or video (register https://vet-video-consultation.vethelpdirect.com/#/auth/register?role=PO )
• If your pet needs to be seen then:
• 1 person to attend an appointment where possible
• Arrive 2 minutes before your appointment and please wait in your car.
• If you have any symptoms, please DO NOT come to the surgery.
• If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
• We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
• The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
• We will then take your animal in for treatment and return them to you.

• Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
• Orders can be placed online https://www.bayvetgroup.uk/repeat-prescriptions/
• Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Due to the current situation that is rapidly developing across the UK. Bay Vet Group are changing the way they work to protect the health and well-being of their team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

• 1 person to attend an appointment where possible
• Arrive 2 minutes before your appointment and please wait in your car.
• If you have any symptoms, please DO NOT come to the surgery.
• If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
• We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
• The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
• We will then take your animal in for treatment and return them to you.
• Repeat prescriptions need to be ordered over the telephone and paid for before collecting.
• Flea & Worming treatments need to be ordered and paid over the telephone 24 hours before collection
• Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

As part of our community care we are now offering several services to help support those that are self isolating through being a vulnerable individual who is well but self isolating.  With current government advice to limit contact with other people as much as possible we are offering two services to help in this.

Video/Phone Consults

We will be offering video and phone consults to discuss any concerns regarding ill animals in the comfort and safety of your own home.  If required a mobile vet and nurse team will come and collect your animal for further treatment.  We will respect social distancing recommendations during these visits and will use hand sterilizers and protective clothing.

Drug Delivery

If your pet requires repeat medications we are now able to offer a delivery service.  We will require at least 72 hours notice for these requests.  Monday – Teignmouth/Dawlish, Tuesday – Torquay, Wednesday – Paignton, Thursday – Teignmouth/Dawlish